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Support

Aside from our installation and advice services, among others, Pluginvest continues to take care of the management of your charging stations. In doing this, we ensure you will be able to continue to enjoy your charging infrastructure for the years to come. 

Care program

  • Assistance via Pluginvest number
  • 24/7 helpdesk number (multilingual)
  • Ticketing platform for issues and proactive follow-up
  • Proactive monitoring of charging station
  • Service issues dealt with within 72 hours
  • Certified technicians for interventions within 5 working days

Care+ program

  • Preventive annual maintenance
  • SLA with agreements around intervention deadlines
  • Priority handling of service tickets
  • Interventions within 2 working days
  • Minimum downtime of charge posts using the Swap principle
  • 24/7 technicians on standby for urgent problems

Full service

  • All the advantages of the CARE and CARE+ programmes
  • Extended warranty on charging stations (up to 5 years)
  • Fixed stock of critical components for fast intervention times
  • 24/7 support

Pluginsights

Discover all the most recent developments in the EV industry and get new insights into the switch to eMobility.

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Please contact us for more information.

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